Refund Policy

Template notice: this page is a generic starting point, not a finished legal document. Adjust the timeframes and conditions below to match your actual policy, and have it reviewed by a licensed attorney before relying on it.

Last updated: September 12, 2026

1. Returns

We accept returns within 30 days of delivery. To be eligible, an item must be unused, unworn, and in the same condition you received it, with its original tags and packaging.

2. How to Request a Return

Contact us at support@prostore.com with your order number and the reason for the return. We will provide instructions for sending the item back to us.

3. Refunds

Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, the refund is issued to your original payment method:

PayPal: refunded directly to your PayPal account. This usually appears within a few business days, depending on PayPal's own processing time.
Cash on Delivery / Bank Transfer: since these orders are not paid through an automated payment gateway, the refund is arranged manually — we will contact you to confirm how the amount will be returned to you.

4. Shipping Costs

Original shipping costs are non-refundable, except where the return is due to our error (for example, a defective or incorrect item). Return shipping costs are the customer's responsibility unless otherwise agreed.

5. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, contact us as soon as possible so we can make it right with a replacement or a full refund, including shipping.

6. Contact Us

Questions about a return or refund can be sent to support@prostore.com.